Having a strong understanding of the Balanced Scorecard methodology, we were asked to lead a team of senior government employees through the introduction of the inaugural strategic tool. A specialized work area, the employees required additional support to transition from the current planning process to the more balanced approach. In addition, significant support for employee … Continue reading A Balanced Approach
Customers expect value for dollars, and through a fee and operational review, we worked with our client to define specific performance requirements, implement the changes to existing systems and processes, track actual results against targets and report to industry. We worked with a large team made up of key stakeholders from throughout the organization. Using … Continue reading Demonstrating Value for Clients and Customers
Community-based organizations often struggle to demonstrate return on investment to large corporations. Our recommendation was a “dividend” tool to demonstrate accountability and transparency during the sponsor audit process. The preliminary findings demonstrated that our client had not met all of their obligations under contract however allowed them an opportunity to adjust and fufil or exceed … Continue reading Demonstrating Accountability and Transparency
Our government client sought to strategically align an ongoing series of events for senior government officials. Based on successful execution of these events, additional opportunities were recommended adding strategic value to business and stakeholder events. Further alignment of activities, key messages and evaluation demonstrated strong recognition.
Recognizing the value of two-way communication and a feedback loop, we were asked to develop a collaborative process to create, implement and measure an organizational strategic communications plan; subsequently increasing satisfaction levels for internal and external stakeholders.
In preparation for a pending merger between like-minded organization, we played the lead role in the development of employee and community engagement plans which saw over-whelming support for the merger and real improvements in financial growth and viability.
Each year numerous employers participate in employee engagement surveys, the results of which they are not sure what to do. Working with a financial institution, we provided strategic counsel and organizational leadership to the CEO, Executive and Board of Directors related to the development of corporate strategies aimed at increasing employee engagement. Over a three-year … Continue reading Increasing Employee Engagement