The evolution of technology and online services required our client to move additional services to the web, however the confidential nature of their business required the utmost security and confidentiality. We worked with our client to create a series of five websites, one for each line of business, an intranet and an online portal. We were responsible for content development and change management plans. We worked closely with the in-house IT department, to create a smooth transition to the new site. Extensive consultations were undertaken with internal and external stakeholders and a comprehensive communication plan informed users of the pending change. The new sites offered additional functionality and enhanced security and required on demand training and education to assist the user on the necessity of the new features.